With the multiplication of sales channels, the growing outsourcing of logistics, and increasing operational complexity, choosing an Order Management System (OMS) has become a strategic challenge for many companies.
But given the wide variety of solutions available on the market, one question comes up again and again: what is the best OMS?
The answer is not universal. It primarily depends on your logistics model, your partners, and your level of operational maturity.
An Order Management System is a software solution that enables companies to manage the entire order lifecycle, from order creation to delivery, including inventory management, returns, and exception handling.
An OMS plays a central role in the logistics ecosystem, as it connects:
Its main objective is to centralize information, automate workflows, and ensure smooth order execution, even in complex environments.
For a long time, OMS solutions were designed for relatively simple logistics organizations: a single main warehouse, one WMS, few external actors, and mostly centralized flows.
Today, reality looks very different. Companies now have to deal with:
In this context, an unsuitable OMS can quickly become a source of friction:
The best OMS is therefore the one that adapts to the company’s operational reality, not the other way around.
Traditional OMS platforms are often designed as “closed” systems, centered around a single environment. They usually assume that:
In multi-3PL environments, these solutions quickly show their limits.
Implementation becomes complex, integrations are heavy, and visibility remains fragmented across stakeholders.
As a result, despite having an OMS in place, teams still rely on emails, spreadsheets, or manual exports to share information.
This is precisely the challenge Spacefill was designed to address.
Rather than replacing existing tools, Spacefill acts as an orchestration and collaboration layer between all players in the logistics chain.
The approach is based on a simple principle: connect existing systems, centralize information, and automate exchanges, without forcing logistics providers to change their tools.
The OMS thus becomes a true control tower, rather than just a tracking tool.
One of the most important criteria when evaluating an OMS is the level of operational visibility it provides.
In outsourced logistics environments, it is essential to be able to:
A collaborative OMS makes it possible to share this visibility with all stakeholders, without relying on manual exchanges or delayed reporting.
Another key factor is the level of automation.
A high-performing OMS should enable companies to:
By automating flows between brands, 3PLs, and carriers, the OMS becomes a direct lever for operational performance and customer satisfaction.
There is no single OMS that fits every company.
The best OMS is the one that:
For companies that outsource their logistics, work with multiple 3PLs, and want to structure their operations without rigidity, a collaborative and connected OMS like Spacefill is particularly well suited.